Refund policy

Refund and returns policy

Last updated: 14 September 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:

E-mail: michel_layoun@hotmail.com

Mobile: +961 71 633 611

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at michel_layoun@hotmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at +961 71 633 611

Exchanges
The fastest way to get the item you want is to return the one you have, and once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it, unused, with tags and in its original packaging, and you will need the receipt or proof of purchase.

Contact
E-mail: michel_layoun@hotmail.com
Phone: +961 71 633 611
Address: Verdun, Beirut, Lebanon